Job DescriptionPosition: Sr./Engagement Manager
NNature of work:
NResponsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.
NRole definition:
NBusiness
n
- n
- Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) N
- Positioning Newgen's Product and/or services to the customers. N
- Identify continuous growth opportunities for new business as per account expansion target. N
- Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. N
- Work with Delivery Headand CRM in reviewing the progress of ongoing implementation, current business opportunities and the Booking-Billing-Collection figure as per account expansion target. N




- Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary. N
- Build proposals for thenew opportunities and involve CRM / Business Head, as needed. N
- Create, review and periodic update of all opportunities at Salesforce.Com. N
- Follow the OEA process and guidelines. N
- Build relationship withKey Decision Makers as well as Users. N

nCustomer Satisfaction
N
- n
- Manage customer satisfaction and ensure high customer satisfaction. N
- Ensure for every delivery Client Sign-Off and acceptance are in place. N
- Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both) N

nCustomer Retention
N
- n
- Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition. N

nImplementation
n
- N
- Responsible for the end-to-end delivery – takes over from Pres

📌 Senior Engagement Manager (Faridabad)
🏢 Newgen Software
📍 Faridabad