Job DescriptionThe Role: Associate, Startup Accounts Farming
NTo sustain and nurture solid relationships with key clients that generate the most income for Razorpay.
NRoles and Responsibilities:
N
- n
- Building and maintaining relationships with clients and key personnel within their company. N
- Cross-selling and Up-selling to the client base and growing the account to achieve the portfolio quota. N
- Conducting business reviews to ensure clients are satisfied with their products and services. N
- Attending meetings withclients inside and outside their offices to build better relationships with them. N
- Achieving client relationship targets and KPI's as set by the team lead. N
- Liaising with internal departments to ensure client needs are fulfilled effectively. N
- Escalating and resolving areas of concern as raised by clients. N
- Carrying out client satisfaction surveys and reviews. N
- Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client. N
nMandatory Qualifications:
N
- n
- 1-2 years of relevant experience in Key accont management/farming N
- Relevant experience in Key Account Management/Sales in the B2B space. N
- Knowledge of best customer service practices. N
- Robust interpersonal skills and an ability to build rapport with customers. N
- Go-getter attitude. N
- Hardworking with a strong work ethic. N