Join the Future of Security at Netskope

Netskope (NASDAQ: NTSK) is a leader in modern security and networking for the cloud and AI era. We secure and accelerate cloud, data, and AI in real time, everywhere. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and the powerful NewEdge network to gain full visibility and control without performance trade-offs.

At Netskope, our technology is driven by our greatest strength: our people. We believe that belonging powers innovation, and success is both personal and organizational. We embrace differences in gender, ethnicity, beliefs, ability, and identity, creating an environment where every voice is heard and respected. We empower our employees to bring their authentic selves to work, grow their careers through continuous education and mentorship, and lead with transparency and curiosity. Join a team where you belong, where you are encouraged to be an entrepreneur, and where together, we continue to redefine the landscape of security.

Visit Careers at Netskope to learn more.



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NOTE: This role is working with North America customers (Eastern/Central Time)

About the position:

Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.

Responsibilities:

Be the primary point of contact for customer support and escalation cases
Regularly communicate status updates to Customers
Be intuitive and inventive to troubleshoot issues and find workarounds for customers
Work collaboratively with peers, customers, Sales, Customer Success, and others
Receive functional, performance and security issues from Customers and promptly follow-up with Engineering and DevOps
Be a self-starter with the ability to multi-task in a high-pressure, rapid-paced, fast growth environment
Write technical no

📌 Sr. Cloud Support Engineer (India)
🏢 Netskope
📍 India