Interview Mode : Weekend Walkin (Face to Face )
Interview Date : 05th Sep -26(Saturday )
Note : Only apply Gurugram - GG5 Location candidates

Role : Service Desk - Chat Support
Experience : 2 to 5 years
Location : Gurugram - GG5
Keywords : SharePoint/OneDrive
Webex ,MS Suite & Mail Serivces (Outlook)
Networking Concenpts
OS & File Systems
Active Directory
Desktop/Keyboard Shortcuts & Commands

Desired Competencies (Technical/Behavioral Competency)

Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
Prior experience working as a Service Desk Analyst
Assist customers with technical issues via chat in a timely and productive manner.
Experience in handling 2 or more chat concurrency.




Knowledge on ITIL and Incident Management (SLA, Severity)
Experience in ServiceNow is a plus.
Diagnose and troubleshoot hardware and software problems
Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
Escalate complex issues to higher-level technical teams when necessary
Maintain detailed logs of customer interactions and solutions provided
Follow up with customers to ensure their issues are fully resolved
Stay updated with product knowledge and technical skills
Should have good written communication skill.

📌 Service Desk (Gurugram)
🏢 Tata Consultancy Services
📍 Gurugram