Company Description

MadSign Media is a creative growth partner focused on luxury jewelry, D2C, and high-growth Indian brands. The company integrates brand, performance, AI, and content into a single, accountable system designed to drive measurable results. By combining creative strategy with data-driven execution, MadSign Media helps clients achieve sustainable, compounding growth. Team members collaborate with forward-looking brands that value innovation, quality, and long-term partnerships.

Role Description

The Customer Support Specialist is a full-time, remote role responsible for delivering timely, accurate, and empathetic support to MadSign Media’s clients and internal stakeholders. Day-to-day responsibilities include responding to customer inquiries via email, chat, and calls, troubleshooting basic technical issues related to MadSign Media’s services, and documenting recurring problems for continuous improvement. The specialist will monitor customer satisfaction, escalate complex issues to relevant teams, and follow up to ensure resolution.



This role also involves maintaining detailed records in support tools, contributing to support process enhancements, and collaborating with cross-functional teams to improve the overall client experience.

Qualifications
Candidates should possess robust Customer Support and Customer Satisfaction skills, with experience handling client queries and resolving issues in a professional manner.
Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and the ability to build positive, trust-based relationships with diverse stakeholders.
Candidates should possess Technical Support capabilities, including comfort with digital tools, basic troubleshooting, and the ability to explain solutions in accessible language.
Candidates should possess solid Analytical Skills to interpret customer feedback, identify trends in support requests, and suggest improvements to processes and servic

📌 Customer Support Specialist (India)
🏢 MadSign Media
📍 India