About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
Location: Bangalore
What you‘ll be Responsible for?
Managing the existing key accounts
Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
Manage escalated customer complaints her major incidents
Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
Responsible to maintain accurate records of discussions or correspondence with customers
Analyze statistics and other data to determine the level of customer service being provided by the organization
To build and grow positive client relationship to ensure retention and business growth.
To liaise with internal teams to ensure resource availability for on-time project delivery
To maximize revenue from existing accounts and develop new accounts within current clients
Collaborate with internal business teams to discuss on possible improvements to customer service
Conduct regular review meetings with customers to discuss on issues
Prepare weekly MIS including project status report
What You‘d have ?
~4-5 years of experience in Customer Support, Technical