This role in summary To Ensure Quality Of Operations Provided By Service Partners Of A Key partners

Supervision of Service Partner Operations

Ensure quality of customer service provided by service partners

Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner

Assist service partners in educating service engineers about the right attitude for handling customer interactions

Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts

Defect Management and Trade

Training of Service Engineers

~ Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and current products

Coordinate with Branch Service Manager and Service Team for targets and product modifications

External Meeting up with Service Partners to ensure efficient customer service

📌 Regional Service Manager (Karnataka)
🏢 Whirlpool India
📍 Karnataka