We are seeking an exceptional Relationship Manager to champion the customer journey and craft premium experiences that turn buyers into brand advocates. Own every touchpoint from collection to possession to handover and ensure unwavering satisfaction across our luxury real estate portfolio. Candidates with proven experience in:
Luxury and premium real estate projects
Managing collections, possession and handover processes
Ensuring high levels of customer satisfaction and experience
Coordinating effectively with Sales, CRM, Projects and Finance teams
Manage the complete customer journey from collection initiation through possession and handover with precision and care
Premium Experience Design: Proactively engage customers, anticipate needs, and exceed expectations at every milestone
Handle complex and sensitive situations with maturity, discretion,
and creative problem-solving
Partner seamlessly with Sales, CRM, Projects, and Finance teams to ensure frictionless execution
5-10 years of proven experience in luxury or premium real estate
~ Deep expertise in collections, possession, and handover processes
~ Exceptional interpersonal and communication skills with high-net-worth customers
~ Passion for building long-term customer relationships
~ Work on iconic luxury projects that define markets and set benchmarks
Collaborate with high-caliber teams across Sales, CRM, Projects and Finance
Build a legacy through customer relationships and organizational processes