Role: Client Solutions Partner Experience: 8-14 years

Location: Mumbai/Bangalore (Hybrid)

We are seeking a Healthcare-focused Client Solution Partner to lead AI-driven Customer Experience transformation initiatives across the US healthcare ecosystem. This role will primarily focus on Healthcare Payers, while also supporting Providers, Pharma, and Pharmacy organizations.

You will lead pre-sales engagements and architect AI-powered contact center transformation solutions leveraging Google GECX and the broader Google Cloud ecosystem.

This is a highly strategic, client-facing leadership role requiring deep healthcare domain expertise, robust consultative selling capabilities, and hands-on experience designing AI-led CX solutions.

Healthcare CX Pre-Sales Leadership

Own end-to-end solutioning for AI-driven contact center transformation opportunities within healthcare accounts.

Engage CXOs and business leaders (Chief Experience Officer, Chief Digital Officer, CIO, Head of Member/Patient Services).

Claims & prior authorization support

Provider services & network support





Pharmacy benefit management inquiries

Clinical trial & patient support programs (Pharma)

AI & Contact Center Transformation Advisory

Design differentiated solutions leveraging:

Virtual Agents (voice & chat) for member/patient containment

Healthcare-specific analytics (call drivers, leakage, compliance tracking)

Omnichannel engagement (voice, chat, SMS, digital)

Administrative cost reduction (medical cost ratio impact for payers)

Call deflection and containment

Healthcare Compliance & Risk Alignment

Ensure solution alignment with HIPAA and healthcare data security requirements.

Partner with security and compliance teams to position secure-by-design architectures.

Understand regulatory nuances across Medicare, Medicaid, and Commercial lines of business.

Partner with sales and alliance teams to drive pipeline growth within healthcare accounts.

Collaborate with Google teams to co-develop

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