Hello,

Hirning for Customer Support ( US healthcare )

Experience: 1 + Years

Location: Kolkata / Noida

Notice Period: Immediate Joiner

Max Rate- up to 5 LPA

Shift- Night shift (Work from office )

Desired candidate profile

Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams

Excellent verbal and written communication skills in English with strong comprehension abilities

Valuable working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities

Ability to analyze information accurately and maintain attention to detail

Willingness to work in a 24x7 environment

Open to working from the office

Job Description





Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)

Capable of identifying, capturing, and documenting denial reasons accurately

Update claim status, notes, and actions in the respective systems and databases

Coordinate with internal teams to resolve claim-related issues and ensure timely closure

Meet productivity, quality, and compliance targets as defined by the process

Maintain confidentiality and always adhere to client and organizational policies.

📌 Customer Experience Advisor (Kolkata)
🏢 The Hird
📍 Kolkata