We are hiring for a NOC operations head for a global IT company based out of chennai.

We are looking for a senior Delivery Leader with strong NOC experience and exposure to SOC operations to lead large-scale service delivery and manage key client relationships.

Lead and manage end-to-end NOC operations, with exposure to or experience in SOC, ensuring service quality, SLA adherence, operational efficiency, and continuous improvement.

Own overall delivery performance, including service governance, operational reviews, escalations, risk management, and delivery excellence.

Act as a senior point of contact for clients, building strong relationships and confidently managing service reviews, escalations, expectations, and strategic discussions.

Lead large and diverse delivery teams, drive accountability, and ensure smooth coordination across operations, technology, security, and other internal stakeholders.

Governance & Performance Management

Establish strong governance mechanisms, monitor key operational KPIs, drive SLA performance,



and proactively identify and address service risks.

Drive initiatives to improve operational efficiency, service quality, automation, productivity, and overall customer experience.

Business & Delivery Growth

Partner with internal leadership and clients to identify opportunities for service expansion, transformation, and improvement.

Relevant Experience

Significant experience in NOC operations and service delivery , with subsequent exposure to or experience managing SOC operations .

Robust background in IT/Technology Infrastructure, Managed Services, Network Operations, or Cybersecurity Operations .

Demonstrated experience leading large-scale or complex delivery operations.

Strong experience managing enterprise and senior client stakeholders .

Experience in service governance, SLA management, operational reviews, escalations, and service improvement.

Bachelor's degree in Engineering, Technology, Computer Science, or a related

📌 Business Operations Manager (Chennai)
🏢 Syncarp
📍 Chennai