Customer Services Administrator (Mumbai)

Customer Services Administrator (Mumbai)

29 Aug
|
X-Press Feeders
|
Mumbai

29 Aug

X-Press Feeders

Mumbai

The role will have full control of the services handled including customers' responses, agents' coordination, booking and loading confirmation and monitoring.

Employment Type: Permanent

To have full controlof the services handled and be able to spot missing customers and/or volumes

Assist Line Managers / Line Manager's Assistants / Plannersas and when required.

Use of the new system to its full extension.

Generate the Booking ELL & Recap (and COPRARfor Planning team).

Inform agents about move count per terminal to allow for berthing planning.

Generate the ships' bag, ensure that the documents received are in completeand correct order,and generate a manifest for the agents.

Send the final load lists to each terminal of call for their information.

Send booking confirmations to customers prior to vesselarrival to cross check data received and allow for amendments/additions.

Coordinating with port terminals regarding loading and discharge operations.





Inform customers about cut off messagesof the terminal (received 6 hours before operations commence).

Claim the loading confirmations for Third partyvessels (for PSF purposes and for the planners).

Monitor central blockings at terminal and arrange positioning for Customs inspections.

to ensure online bookingforecasts are updatedtimely in onlinesystem;

Key Performance Indicators

Usage of EDI files to avoid manual input and improvedprocess efficiency.

Shipping/Logistic & Transport studies

~5-10 year shipping agencyexperience

~ Fluent in English

Join our team and be part of an exciting journey towards personal and professional growth to make a real impact on global trade. If you are interested in the career prospect, we invite you to apply today.

📌 Customer Services Administrator (Mumbai)
🏢 X-Press Feeders
📍 Mumbai

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:

Get the latest job offers by email for: customer services administrator (mumbai) / mumbai

Subscribe to this job alert:

Get the latest job offers by email for: customer services administrator (mumbai) / mumbai