Drive positive results for customer & partner experience and customer retention
Drive customer recovery across all products, services, and customer support scenarios such as Windows, Office 365, Active Directory, Networking etc., Advocate for the best resolution possible for the customer while balancing Client policy and interests through exception management.
Documentation of customer issues for further analysis by the business.
Work closely with Supportability Program Managers, Technical Advisors, Escalation Engineers, and cross organizations to ensure that key support escalations are addressed.
Identify opportunities to provide a better customer experience
Share knowledge and leverage the ideas of others to help the team grow and develo
📌 Relationship manager (Gurugram)
🏢 Launch Consulting Group
📍 Gurugram
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