Client Delivery Manager (CDM)-7+ yrs exp-Immediate Joiners -Pan India About the Team:
After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise.
You will be the customer's ambassador in the Enterprise Cloud Services organization to help drive our business in a agile, rapidly evolving environment.
Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer's System Integrators or other Hosting Partners
Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Host regular status and governance meetings with customers and other SAP stakeholders (extended