The role is responsible for managing key accounts of the organization and developing positive working relationships with key customers in the Pharmaceutical & Healthcare space to enhance client’s satisfaction and retention. The role is responsible for acting as an interface between customer’s user and Parksons internal teams. Understanding client’s existing and future business needs and generating incremental business revenue from key clients forms a crucial part of the role. Additionally the role is responsible for working closely with Sales, Business Development, Manufacturing, PDD & Quality teams to ensure providing world class customer service and solutions to the Key Accounts.
KEY PERFORMANCE AREAS:
Organic (Incremental) growth from existing customers
Sales Margin or profitability
Sales costs within budget
Increase in business from existing customers
Timely Collections
Customer Complaints resolution
Renewal of contracts
Customer satisfaction and retention
KEY ACTIVITIES & RESPONSIBILITIES:
Strategic
Responsible for generating incremental revenue from key clients
Responsible for overall profit and loss and growth achieved in the key accounts
Act as a strategic business partner and the bridge between the client and the organization
Understand and anticipate client’s existing and future needs and communicate the same to the team and organization
Responsible for setting of and deliverance of key business metrics – Profit, services etc.
Sales Planning
Formulate and drive implementation of overall strategies for Key