Snabbit is building the future of on-ground service operations by solving for high-quality, reliable workforce supply at scale. As the Senior Manager – Operations, you will be responsible for ensuring seamless day-to-day functioning across clusters, scaling new hoods, and building a strong supply base while maintaining world-class service standards. This role offers a unique chance to lead in a high-growth, category-creating startup and deliver real impact on both business scale and customer experience.

Lead and manage a multi-layered team of Regional Cluster Manager (RCLMs) and Cluster Manager (CLMs) to ensure end-to-end operational excellence.

Build a strong execution framework for daily city operations including booking loss reduction, Estimated Order Bridge (EOB) tracking, utilization monitoring, de-allocation control, and issue resolution.

Drive cluster and hood launches by ensuring readiness across manpower, training, logistics, and on-ground execution.

Own the performance management,



and retention of service experts at hood and cluster levels.

Track and manage critical operational KPIs (TAT, utilization, supply-demand match, service quality, and customer satisfaction).

Work closely with central operations, product, and leadership teams to align on priorities, resolve bottlenecks, and deliver consistent customer experiences.

Provide weekly business reviews with insights, risks, and action plans to drive city-level operational success.

6–10 years of experience in city/cluster operations, logistics, or last-mile delivery. Strong problem-solving and decision-making skills, with the ability to balance short-term firefighting and long-term process building.

~ Data-driven mindset with expertise in using dashboards, metrics, and analytics to monitor performance and drive improvements.

~ Experience in a startup environment.

📌 Senior Director, Business Operations (Bengaluru)
🏢 Snabbit
📍 Bengaluru