Lead Incident Management Calls on all major incidents, including coordinating & engaging support teams, tracking troubleshooting tasks, collecting impact status and providing executive updates and status

Make use of available troubleshooting tools including but not limited to ServiceNow reports and monitoring applications

Utilize in-place tracking tools such as ServiceNow to formally document technical support incidents received from internal and/or external stakeholders.

Deliver optimal service to align with contractual service level agreements and/or client/partner classification using data such as profitability models.

Foster and maintain solid working relationships with various internal business functions, as stakeholders, which include but are not limited to Sales, Provider Contact Centers, Product teams, and Engineering teams,



to deliver products and services for our clients, providers and customers.

Ensure compliance against all applicable Synchrony policies and procedures to maintain risk management framework.

Perform other duties and/or manage special projects when the need arises to meet or exceed business goals and objectives.

Client relationship management experience including the use of Salesforce.

Understanding of Business-to-Business (B2B) and Business-to-Consumer (B2C) point of sale (POS) processing.

Experience with using Splunk and other technologies, such as ServiceNow, for production support.

Knowledge and working experience with Application Programming Interfaces (APIs),

📌 Regulatory Affairs Manager (Bengaluru)
🏢 Birlasoft
📍 Bengaluru