· This role requires the candidate to work USA East Coast hours .
About omniXM
omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry .
We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it.
Our solutions are deployed globally across 50+ Fortune 500 companies , and we’re just getting started
If you enjoy daily challenges, consider yourself a self-starter , and thrive in a fast-growing, low-ego start-up environment , this role could be perfect for you.
Who We’re Looking For
A Customer Success Manager who:
· Thrives in a quick-paced, highly challenging, and rewarding environment
· Is passionate about helping customers improve their experience
· Excels in client-facing roles
· Enjoys coaching customers toward success
· Has strong business ethics and a service-oriented mindset
· Embodies startup culture with an “all hands-on deck” attitude
Your Typical Day Will Include
· On-boarding new customers
· Driving customer satisfaction through product adoption and usage
· Demonstrating the value of omniXM through exceptional customer support
· Building and strengthening customer relationships
· Identifying upsell opportunities
· Managing and responding to calls and emails
· Following up on customer communications
· Resolving and documenting customer issues across billing, product support, and
📌 CSM Manager (Pune)
🏢 omniXM
📍 Pune
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