29 Aug
|
Airtel
|
Gurugram
Head – Service & Operations
Airtel Money Limited - NBFC
Key Responsibilities:
Customer Service & Experience
Build and lead a multi-channel customer service function (voice, email, digital).
Define SLAs, escalation matrix, and quality benchmarks for issue resolution and grievance redressal.
Implement customer feedback loops and partner with product/tech to drive continuous improvements.
Ensure compliance with RBI Fair Practices Code and customer protection norms.
Disbursement & Servicing Operations
Establish and manage processes for disbursement, customer
📌 Head of Service Operations (Gurugram)
🏢 Airtel
📍 Gurugram