About the Role Aerem's Partner Portal is the single interface through which 5,500+ EPC partners access financing, procurement, monitoring, and business tools. The Customer Success Executive (CSE) is the sole owner of this platform's end-to-end partner experience from first demo to active daily usage.
This is not a support ticket role. The CSE is expected to be the internal expert, the partner's advocate, and the quality control layer that ensures every enquiry raised on the portal reaches resolution within SLA.
Financing, SunStore, AeROC, Design Services, Proposal Maker, Marketing Hub, and Knowledge Centre
Proactively identify friction points, UX gaps, and broken flows — document and flag to the product team
Query Handling & SLA Management
Intervene directly on any enquiry at risk of breaching SLA — escalate to internal teams (Product, Ops, Finance, SunStore) where required
escalate Tier 2/3 with full context and a proposed resolution path
Coordinate with the Finance, SunStore, and AeROC teams to resolve interdependency issues that affect portal experience
Participate in partner pilot cohort management — gather structured feedback from pilot EPCs and compile it for product review
Provide monthly health report on Partner Portal adoption, activation quality, and partner engagement
0–3 years of experience in customer success, product support, or partner management — preferably in fintech, SaaS, or B2B platforms
~ Comfortable working with CRM and support tools (e.g. Joining- Immediate
Prior exposure to solar, EPC, or clean energy ecosystem
Experience conducting live product demos or training sessions
to understand engagement data
Hindi and English fluency; Marathi or regional language proficiency is a bonus given the EPC base
The Partner Portal is Aerem's primary interface with 5,500+ EPC partners the channel that drives financing, procurement, and monitoring across 1.5GW+ of solar capacity. The person in this role will have direct, visible impact on how
📌 Digital & Data Executive (Mumbai)
🏢 Aerem
📍 Mumbai