meReporting T o: Senior Leadership – Service Delivery / Finance Shared Servic
ewWe are looking for an experience d Client Success Manag er to serve as the key interface between ou r Finance Shared Services organization and client finance leadersh i
Positioned at th e General Manager lev el, this role will be responsible for ensuring exceptional client experience and service delivery across Finance & Accounting operations. The incumbent will act as a n embedded finance partn er, working closely with senior client stakeholders to ensure delivery consistently meets or exceeds agreed SLAs, KPIs, and business expectation
The ideal candidate will combine stron g Finance & Accounting operations expertise, client relationship management, commercial acumen, and service delivery leadersh i
ntAct as th e single point of accountability for client succe ss across Finance Shared Services engagement
Build and maintain trusted relationships with senior stakeholders includin g CFOs, Finance Controllers,
Shared Services Heads, and Business Leade r
Understand client business priorities and translate them into effective service delivery strategie
Finance & Accounting Service Delive
ryOwn end-to-end Finance & Accounting service delivery across multiple process towers and Centers of Excellenc
g:P2P – Procure to P
ayO2C – Order to Ca
onEnsure delivery performance is aligned with contractual commitments, client expectations, and operational standard
Partner with internal delivery teams to address performance gaps and drive continuous improvemen
Establish robust governance mechanisms to monitor service performanc
Conduct performance reviews and develop corrective and preventive action plans where require
Drive data-led conversations with clients around service performance and improvement opportunitie
Business Reviews & Executive Governan
Prepare executive-level dashboards, reports, presentations, a
📌 CSM Manager (Mumbai)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Mumbai
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