Job Title: Customer Care Executive (Sales & Support)

Experience Required: 3–5 years

Location: Jaipur

Department: Customer Service / Sales

Role Overview

We are looking for an experienced Customer Executive who can handle inbound sales queries and resolve customer issues independently, without requiring escalation. The ideal candidate will have excellent communication skills across calls, chat, and email.

Key Responsibilities

Handle inbound calls, chats, and emails, resolving customer queries end-to-end

Provide accurate product/service information and convert inbound leads into sales

Understand customer problems and provide solutions independently without escalating

Maintain accurate records in the CRM/ticketing system

Identify upselling/cross-selling opportunities during customer interactions

Ensure high customer satisfaction and retention

Submit daily/weekly reports on sales and query resolution





Coordinate with the team lead to maintain SLA compliance

Requirements

~3–5 years of experience in customer service/inbound sales (BPO, telecom, e-commerce, banking, etc.)

~ Excellent verbal and written communication skills

~ Robust problem-solving and decision-making ability — capable of resolving issues independently

~ Sales-driven mindset with proven target-achievement experience

~ Hands-on experience with CRM/ticketing tools

~ Patience and strong customer-handling skills, especially in difficult situations

~ Graduate in any discipline

Preferred Skills

Prior experience in inbound sales/telecalling

Ability to multitask and work across multiple tools/systems

Experience in conflict resolution

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