About Us
We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi, etc., to add to our team.
In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There’s never been a more exciting time to be in BusinessOnBot.
We are on a mission to help a million+ consumer brands with automated sales and user acquisition via our Omnichannel Marketing and Support suite (WhatsApp/Instagram/Email and SMS). We have moved into enterprise domains and also expanded into international markets.

Position Overview:
We are pulling a small group of people into the room where the next version of BusinessOnBot gets built, and we want one of them to own the customer side of it end to end.
This is not a ticket queue with a title. You will carry a book of India's fastest-moving D2C brands,



sit in on the roadmap calls that decide what we ship next, and take our newest products from zero customers to a category we own. If you have ever watched a product decision get made badly from three rungs below and wanted to be the one making it, this is that seat.

Key Responsibilities:
- Own outcomes, not tickets. You own a portfolio of D2C brands — their revenue, their retention, their growth on our platform. Renewals and expansion are yours to win, not someone else's to chase.
- Be a product advisor. You are the person the founder of a ₹100 Cr brand calls to ask what to do about their retention numbers. You will know their funnel better than their own growth lead does.
- Launch recent bets. You take products that don't have customers yet and find the first ten who love them. You write the playbook, the pricing feedback, the positioning notes — because nobody has written them yet.
- Shap

📌 Customer Success Manager (India)
🏢 BusinessOnBot
📍 India