Candidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
Required Skills & Experience
- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients.
- Own end-to-end delivery responsibility including:
- Delivery Excellence
- Customer Satisfaction
- Revenue Management
- Profitability Management
- Resource Optimization
- Risk Management
- Experience managing:
- Large-scale Digital Transformation Programs
- Salesforce Programs
- Cloud Transformation Initiatives
- Enterprise Application Delivery
- Managed Services Engagements
- Strong expertise in:
- Portfolio Management
- Program Governance
- Delivery Management
- PMO Governance
- Executive Reporting
- Demonstrated experience in:
- Multi-million-dollar portfolios
- Global Delivery Models
- Offshore-Onsite Delivery Management
- Multi-vendor environments
- Strong understanding of:
- Agile Delivery
- Waterfall Delivery
- Hybrid Delivery Models




- Product-Based Delivery Models
- Experience in managing delivery KPIs:
- Revenue
- Margin
- Utilization
- CSAT
- Employee Satisfaction
- Delivery Quality
- Responsible for forecast planning, capacity planning, resource planning, and succession planning.
- Expertise in:
- Escalation Management
- Risk Management
- Issue Resolution
- Stakeholder Communication
- Solid knowledge of:
- Salesforce Ecosystem
- Cloud Technologies
- AI & Automation
- Digital Transformation Programs
- Experience driving operational excellence and continuous improvement initiatives.
- Strong leadership and people management capabilities.

Key Responsibilities*
- Lead and manage a portfolio of strategic accounts and delivery programs.
- Own customer delivery commitments and business outcomes.
- Establish delivery governance frameworks and review mechanisms.
- Ensure successful delivery of projects within scope, budget, and timelines.
- Drive cus

📌 Delivery Cluster Head (India)
🏢 Tata Consultancy Services
📍 India