This role is for one of Weekday’s clients
Salary range: Rs 300000 - Rs 800000 (ie INR 3 - 8 LPA)

Min Experience: 3+ years
Location: Mumbai, Maharashtra, India
JobType: full-time
We are looking for a proactive and results-driven Customer Success / Key Accounts Manager with 3–10 years of experience to manage and grow relationships with corporate and enterprise clients. The ideal candidate will have strong expertise in Corporate Sales, along with a proven ability to manage key accounts, drive client retention, identify expansion opportunities, and build long-term business relationships.
This role requires a customer-centric qualified who can understand client requirements, coordinate with internal teams, resolve challenges effectively, and ensure customers consistently receive value from our products or services. The candidate should be comfortable working with senior stakeholders and managing the complete client lifecycle, from onboarding and relationship management to renewals, upselling, and account growth.
Key Responsibilities




Manage a portfolio of corporate and enterprise clients, serving as the primary point of contact for assigned accounts.
Build and maintain strong, long-term relationships with key decision-makers and business stakeholders.
Drive Corporate Sales by identifying client needs, presenting relevant solutions, and converting opportunities into business.
Develop account strategies to increase revenue, improve engagement, and maximize customer lifetime value.
Own the customer lifecycle, including onboarding, regular account reviews, engagement, renewals, and expansion.
Proactively monitor customer satisfaction and identify potential risks that could impact Client Retention.
Develop and execute strategies to improve retention, reduce churn, and strengthen customer loyalty.
Identify opportunities for cross-selling, upselling, and expanding relationships across existing accounts.
Manage Key Accounts effectively and ensure high-priority customers recei

📌 Customer Success/Key Accounts Manager (Mumbai)
🏢 Weekday AI
📍 Mumbai