Key Responsibilities
- Own the student journey from enrollment through graduation and placement, serving as primary point of contact
- Conduct structured onboarding calls/sessions for recent cohorts
- Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind
- Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestones
- Coordinate with instructors/program staff to flag at-risk students early
- Support students through the job placement process resume review, interview prep coordination, employer introductions
- Track and report on retention, completion, and placement KPIs to leadership
- Handle escalations related to financing/
📌 Customer Success Manager (India)
🏢 RresolveExpert Solutions
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.