Wand makes gaming magical. Through game customization and guidance, we build tools that helps players have more fun in their favorite games.

Our platform works across thousands of PC games, ensuring that great games are accessible to everyone, regardless of time constraints, skill level, or accessibility needs. We want to build the future of game assistance, and we're hoping you'll join us.

About The Role

Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of Wand while maintaining our high standards for trust and technical excellence.

What You’ll Do

Provide friendly, solution-focused support to our gaming community via Intercom (our support platform)
Troubleshoot technical issues related to game assists, game compatibility, and platform features
Collaborate with our testing team to verify and reproduce user-reported technical issues




Create and update support documentation in our knowledge base
Gather and share user feedback to help improve our products and services
Identify user experience gaps and potential improvements based on support interactions
Maintain response time and quality metrics while delivering personalized support
Identify and escalate complex technical issues or emerging trends

Who You Are

Core requirements:

You are an active PC gamer with deep understanding of gaming culture and mechanics
Experience providing customer support via email, chat, or community platforms
Solid technical troubleshooting skills and problem-solving ability
Ability to explain technical concepts in user-friendly language
Excellent written and verbal communication skills in English
Strong attention to detail and documentation skills
Self-motivation with excellent time management abilities
This role requires stable high-speed internet connection

📌 Support Specialist (Kolkata)
🏢 Wand
📍 Kolkata