Job Summary
Pluckk is hiring a Last Mile Executive to own end-to-end delivery operations out
of our Mumbai Distribution Center. The role is responsible for getting fresh
fruits, vegetables, and ready-to-cook SKUs from the Mumbai DC to customer
doorsteps across the city — on time, in full, and within cost. You will manage
the rider fleet (in-house and 3PL), plan daily dispatch, optimise routes across
Mumbai's pin-codes, and ensure cold-chain integrity until the final handoff.
This is a hands-on, ground-up role.
Key Responsibilities
Daily DC dispatch operations
* Own daily last-mile dispatch from the Mumbai DC — plan delivery slots,
allocate orders, and ensure 100% pickup within cut-off times.
* Drive core metrics: On-Time Delivery (OTD) %, first-attempt delivery rate,
average delivery time, slot breach rate, and Cost Per Delivery (CPD).
* Maintain cold-chain SOPs from DC dispatch to customer handoff to protect
freshness and reduce shrinkage / returns.
Fleet & 3PL management (Mumbai)
* Manage the Mumbai rider ecosystem — in-house delivery executives, gig riders,
and 3PL partners.
* Forecast rider requirements basis order volume, slot density, and Mumbai
pin-code spread; ensure fleet availability across peak slots (morning and
evening).
* Negotiate rate cards, SLAs, and commercials with 3PL partners servicing
Mumbai; track performance and drive accountability.
Route & cost optimisation across Mumbai
* Use routing / dispatch tools (Locus, Shipsy, FarEye, or similar) to optimise
batching and sequencing across South Mumbai, Western and Central suburbs,
Navi Mumbai, and Thane (as per serviceable pin-codes).
* Plan beat / cluster design factoring Mumbai-specific realities — traffic,
monsoon disruptions, society access timings, and high-rise delivery norms.
* Reduce cost leakages — idle time, failed deliveries, re-attempts, RTOs — and
improve orders/rider/hour.
Team & rider management
* Hire, train, and retain DC-level dispatchers, last-mile supervisors, and
delive
📌 Executive - Last Mile (Mumbai)
🏢 Essar
📍 Mumbai