We pioneer technology for mobility experience that matter to people.
Qualification, Experience
Your mission, roles and responsibilities
Bachelor of Engineering degree in Mechanical and Mechanical disciplines.
Experience: 3 to 5 years’ experience in the field of PLM- L1 Support Teamcenter / 3DEXPERIENCE ENOVIA from Automotive domain.
Required Skill Sets
Good knowledge on CAD tools like CATIA V5 / UG NX / CREO
Positive knowledge on PDM & PLM Systems (3D Experience Enovia/ Team center)
Should possess knowledge of Business Rules / guidelines / standards related to part management on PLM System.
Strong problem-solving skills, resolving issues from an end user perspective.
Excellent communication and presentation skills.
International mind set, ability to work with international customers.
Good knowledge on MS excels, MS word, MS PowerPoint.
Job Description
Key Role & Responsibilities:
Responsible for the primary point of contact for Teamcenter / 3DEXPERIENCE ENOVIA PLM and CAD user support,
managing incoming tickets and ensuring timely resolution of issues within defined timeline.
identify the root cause of problems and implement effective solutions, coordinating with other technical teams (L2) when necessary.
Monitor support requests in, track incidents, and escalate complex issues to higher-level technical experts.
Maintain detailed support documentation to help users to resolve common issues and improve the overall efficiency of the support process.
Collaborate with the engineering and IT teams to enhance system performance, address recurring issues, and implement preventive measures to reduce downtime.
Good knowledge on engineering fundamentals, Product development process, product design, manufacturing process.
Strong understanding of Change management, engineering release process.
Know the business requirements and functionalities development process accordingly.
Good knowledge on key functionalities of PLM (Par
📌 Senior Engineer (India)
🏢 Faurecia
📍 India
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