The Quality Auditor is responsible for conducting detailed quality reviews of
customer interactions handled by Customer Service Solvers across voice and
digital channels. The role focuses on evaluating call recordings, chat
transcripts, and case interactions to ensure accuracy, compliance, knowledge
application, and alignment with client quality standards. A key objective is to
validate "Check the Checker" outcomes by assessing whether scoring, questions
selected, and answers provided are accurate and consistently applied.
📌 Executive (Pune)
🏢 EXL
📍 Pune
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