Job DescriptionCandidate must have 15+ years of IT industry experience with proven success in managing large-scale delivery portfolios, global delivery teams, client relationships, and business growth initiatives.
NRequired Skills & Experience
N
- n
- Lead a delivery cluster comprising multiple accounts, programs, and strategic clients. N
- Own end-to-end deliveryresponsibility including: N
- Delivery Excellence N
- Customer Satisfaction N
- Revenue Managementn
- Profitability Management N
- Resource Optimization N
- Risk Managementn
- Experience managing: N
- Large-scale Digital Transformation Programs N
- Salesforce Programs N
- Cloud Transformation Initiatives N
- Enterprise Application Delivery N
- Managed Services Engagements N
- Robust expertise in: N
- Portfolio Management N
- Program Governancen
- Delivery Management N
- PMO Governancen
- Executive Reporting N
- Demonstrated experiencein: N
- Multi-million-dollar portfolios N
- Global Delivery Models N
- Offshore-Onsite Delivery Management N
- Multi-vendor environments N




- Strong understanding of: N
- Agile Deliveryn
- Waterfall Delivery N
- Hybrid Delivery Models N
- Product-Based Delivery Models N
- Experience in managing delivery KPIs: N
- Revenuen
- Margin N
- Utilizationn
- CSAT N
- Employee Satisfaction N
- Delivery Qualityn
- Responsible for forecast planning, capacity planning, resource planning, and succession planning. N
- Expertise in: N
- Escalation Management N
- Risk Managementn
- Issue Resolution N
- Stakeholder Communication N
- Strong knowledge of: N
- Salesforce Ecosystem N
- Cloud Technologiesn
- AI & Automation N
- Digital Transformation Programs N
- Experience driving operational excellence and continuous improvement initiatives. N
- Strong leadership and people management capabilities. N

nKey Responsibilities*
N
- n
- Lead and manage aportfolio of strategic accounts and delivery programs. N
- Own customer delivery commitments

📌 Delivery Cluster Head (Karnataka)
🏢 Tata Consultancy Services
📍 Karnataka