About the Role
We are looking for enthusiastic and customer-focused Travel Consultants / Senior Travel Consultants to join our team at JuzGo Holidays.
The role involves understanding customer travel requirements, designing suitable travel solutions, preparing quotations, coordinating bookings and converting travel enquiries into successful bookings while delivering an excellent customer experience.
Candidates with solid knowledge of domestic and international travel, holiday packages, destinations, ticketing, hotels, visas and travel operations will be preferred for senior-level positions.
Key Responsibilities
Understand customer travel requirements, preferences and budget.
Recommend suitable domestic and international holiday packages.
Prepare customized itineraries and travel quotations.
Handle travel enquiries through calls, WhatsApp, walk-ins and other channels.
Follow up with prospective customers and convert enquiries into bookings.
Coordinate flight, hotel, transfer, sightseeing and other travel arrangements.
Maintain strong knowledge of popular domestic and international destinations.
Explain package inclusions, exclusions, travel terms and conditions clearly to customers.
Coordinate with internal teams, suppliers, hotels, airlines and other travel partners.
Handle booking modifications, cancellations and customer requests professionally.
Maintain accurate customer and booking records.
Build long-term relationships with customers and encourage repeat business and referrals.
Achieve individual and team sales targets.
Stay updated on new destinations, travel trends, packages and offers.
Resolve customer concerns and ensure smooth pre-travel and post-booking support.
Maintain professional communication and provide a high-quality customer experience.
For Senior-Level Candidates
Candidates with strong experience will additionally be expected to:
Handle high-value and customized travel enquiries.
Independently manage complex domestic and international itineraries