Company Description
Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security
Our expertise spans 21 global offices, seven manufacturing sites and five R&D; centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.
This results in careers built on variety and the chance to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.
Job Description
Job Purpose:
As a Service Order Management Sr. Specialist, the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience.





The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes:
Work closely with Programme Managers, Sales, and Finance teams to ensure smooth Contract and Billing operations.
Review customer contracts to understand billing terms, pricing structures, and payment schedules and ensure contract data is accurate and aligned with agreed terms.
Set up and maintain contract details in billing and finance systems.
Manage recurring, milestone-based, and ad-hoc billing processes and ensure invoices are accurate, compliant, and issued within deadlines.
Investigate and resolve invoice queries and disputes with internal teams and customers. Correct billing errors and process credit notes where required.
Maintain audit-ready documentation for all Contract and Invoicing activities.
Provide Monthly KPI’s and Reports for all Bill

📌 Service Order Management Sr. Specialist (Bengaluru)
🏢 Smiths Group
📍 Bengaluru