E-Relationship Associate – Email & Chat Support

Experience: Freshers (0-1 years)

Qualification: Any Graduate

Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)

Shift: UK/US Rotational Shifts

Week Off - Rotational Week off

Payroll -Flexwork

Work Mode: Work from Office

Job Overview

We are looking for an E-Relationship Associate to handle customer queries through Email and Live Chat. This is a Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.

Key Responsibilities

Handle customer queries through email and chat.
Understand customer concerns and provide accurate solutions.
Maintain professional and courteous communication.
Resolve queries within the defined turnaround time.
Escalate complex issues to the appropriate team.
Maintain accurate records of customer interactions.
Meet quality, productivity, and customer satisfaction targets.

Requirements

Any Graduate; Freshers can apply.
Positive written and verbal communication skills.
Strong English reading and writing skills.




Good typing and computer skills.
Ability to multitask and handle multiple customer conversations.
Customer-focused attitude and good problem-solving skills.
Willingness to work in UK/US rotational shifts.

Interview Dates 29.08.2026

Interview Venue

4/293, 8th Floor, Co-works, Sterling Technopolis,

Old Mahabalipuram Road (OMR),

Perungudi, Chennai – 600096.

BOOK YOUR SLOT TO WALK IN DIRECTLY BY SENDING YOU CV TO [email protected] FOR INTERVIEW INVITE CALL LETTER

This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.

Interview ProcessL1 RoundEnglish written Communication AssessmentMock ChatTyping TestL2Project ManagerL3HR Manager

Please carry:Updated Resume Valid Photo ID (WRITE SHARMILA BALAJI ON TOP OF THE RESUME AS REFERENCE TO GET IN ACCESS)

Kind regards

Sharmila Balaji

91-(phone hidden)

[email protected]

Skills: email,customer,c

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