Role Purpose
Lead the HR Operations function for ICICI Securities, ensuring seamless, efficient and employee-centric delivery of core HR processes while continuously transforming the function through process simplification, digitisation, automation, analytics and self-service.
The role will suit an HR Operations leader who combines strong execution discipline with a transformation mindset—someone who challenges existing ways of working, identifies root causes and builds scalable, technology-enabled HR processes.

Key Responsibilities
1. HR Operations Leadership
Own end-to-end HR Operations and ensure accurate, timely and seamless delivery of employee lifecycle processes.
Lead processes covering employee data management, onboarding, transfers, promotions, exits, HR documentation, payroll inputs, employee queries and HR compliance.
Establish robust SLAs, governance mechanisms, controls and service standards.
Build a high-performing HR Operations team with strong ownership and service orientation.
2. Process Transformation & Continuous Improvement
Review existing HR processes




Identify inefficiencies, duplication, manual interventions and control gaps.
Redesign workflows to make them simpler, faster and more employee-friendly.
Establish a culture of continuous improvement within HR Operations.
3. HR Technology, Automation & Digitalisation
Identify opportunities to automate repetitive/manual HR processes and reduce dependency on offline interventions.
Drive adoption and optimisation of HRMS, workflow tools, employee self-service and digital documentation.
Partner with HR Technology, IT and business teams to implement new systems and process enhancements.
Leverage analytics and emerging technologies to improve HR service delivery.
Ensure HR processes are designed for digital-first and self-service delivery wherever appropriate.
4. Employee Experience
Improve the employee experience across the entire HR lifecycle.
Build straightforward, intuitive and responsive HR service channels.

📌 Associate Leadership Team – HR Operations (Navi Mumbai)
🏢 ICICI Securities
📍 Navi Mumbai