We are looking for a Customer Care Executive to provide outstanding support to our US patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities

Respond to customer inquiries via phone, email, chat, and SMS

Resolve delivery, shipment, and service-related issues promptly

Coordinate with Operations, Dispatch, and Driver teams

Track and update support tickets until resolution

Escalate critical issues to the appropriate teams

Maintain accurate customer records and interaction logs

Meet service level agreements (SLAs) and quality standards

Identify opportunities to improve customer experience and processes





Requirements

~1–3 years of experience in US customer support, customer service, or call center operations is Mandatory

~ Excellent verbal and written English communication skills

~ Robust problem-solving and multitasking abilities

~ Comfortable using CRM and customer support tools

~ Proficiency in Microsoft Office or Google Workspace

~ Willingness to work rotational shifts, including US business hours

Preferred Background: Healthcare, pharmacy, logistics, e-commerce.

📌 Chief Executive Officer (Bengaluru)
🏢 Phox Health
📍 Bengaluru