We are looking for a polished and hospitality-driven Resident Manager for Gurgaon who brings strong exposure to luxury (five-star) hotel environments . This role is ideal for professionals who excel in guest relations, service excellence, and premium living experiences while also driving business performance.
Key Responsibilities
Resident Experience & Service Excellence
Deliver a seamless and elevated resident experience aligned with luxury hospitality standards.
Handle resident queries, concerns, and escalations with professionalism and efficiency.
Property Oversight
Ensure the property consistently meets high standards of cleanliness, upkeep, and presentation.
Coordinate with relevant teams to maintain service quality and resident satisfaction.
Revenue & Occupancy Focus
Support occupancy growth through retention, relationship management, and upselling initiatives.
Contribute to revenue targets through resident engagement and service excellence.
Financial Accountability
~ Monitor cost efficiency and support profitability goals at the property level.
Team Collaboration
~ Work closely with internal teams and stakeholders to ensure seamless service delivery.
Compliance & Standards
~ Ensure adherence to company policies, safety guidelines, and regulatory requirements.
Problem Solving & Continuous Improvement
Resolve escalations with a customer-first approach.
Identify opportunities to enhance service delivery and resident experience.
Mandatory Eligibility Criteria
Educational Qualification:
~ Bachelor’s degree in Hotel Management / Hospitality Management (IHM graduates preferred)
Experience:
Minimum 2+ years of experience in a five-star hotel
Exposure to guest relations, front office, or luxury hospitality service roles
Preferred Skill Set
Excellent communication and interpersonal skills
Robust customer-centric mindset
Professional personality with confidence and ownership