29 Aug
|
Crest IT Consulting
|
Navi Mumbai
29 Aug
Crest IT Consulting
Navi Mumbai
Job Description – Customer Support Associate
We are looking for a Customer Support Associate with 1–3 years of experience in customer support, service desk, or customer-facing roles. Handle and resolve customer queries, requests, and service-related issues .
Follow SOPs, escalation matrix, and defined support processes .
Provide excellent customer service and ensure customer satisfaction.
1–3 years of experience in customer support/service desk or a similar role.
~ Good understanding of Incident & Service Request Management .
~ Experience with ticket creation, tracking, updating, escalation, and closure .
~ Knowledge of ticketing/ITSM tools such as ServiceNow, Jira, Remedy , or similar tools.
~ Solid follow-up, coordination, and stakeholder-management skills .
~ Willingness to work in rotational shifts as per client requirements.
📌 Customer Services Team Leader (Navi Mumbai)
🏢 Crest IT Consulting
📍 Navi Mumbai