Position Description
Project Role
Production Support lead
Designation / Job Title
LA/AC
Years of Experience
10+ Years
Location
Bangalore, India, with a hybrid working arrangement of 3 days in the office and 2 days remote.
Position Start Date (DD/MM/YY)
13/07/2026
Position / Job Description
The Production Support Lead is responsible for leading the resolution of complex support issues across the global HotScan client base. This role requires robust technical and functional judgement, structured problem solving, clear stakeholder communication, and the ability to drive issues to resolution in business critical client environments.
Job Role /
Your future duties & responsibilities
The ideal candidate will have extensive experience leading production support for enterprise applications in the financial services industry, preferably within regulatory compliance, sanctions screening, AML, customer screening, or transaction monitoring. The candidate must combine technical investigation skills with strong functional understanding, client communication,
and problem solving ability.
Key Responsibilities:
Lead complex production support investigations from initial triage through root cause analysis, resolution, and client communication.
Analyse technical and functional issues across application workflows, database records, logs, integrations, configuration, and operational processes.
Prepare and review RCA reports, investigation summaries, workaround options, and corrective / preventive action plans.
Challenge and validate technical analysis from development and QA teams to ensure conclusions are accurate, complete, and client ready.
Support release, patch, and defect validation activities by providing production support insight, client context, and real world usage scenarios.
Collaborate with internal and external cross functional teams including development, testing, application management and infrastructure.
Manage client support meetings, serve as a primary
📌 Production Support Lead (Bengaluru)
🏢 CGI
📍 Bengaluru