Job Description Customer Success Manager – Job Description Work Timing · This role requires the candidate to work USA East Coast hours . About omniXM omniXM is a SaaS-based market leader providing customer engagement solutions for the hospitality industry . We are expanding in the health and fitness sectors and are looking for a new teammate to help us grow it. Our solutions are deployed globally across 50+ Fortune 500 companies , and we’re just getting started If you enjoy daily challenges, consider yourself a self-starter , and thrive in a fast-growing, low-ego start-up environment , this role could be perfect for you. Who We’re Looking For A Customer Success Manager who: · Thrives in a fast-paced, highly challenging,



and rewarding setting · Is passionate about helping customers improve their experience · Excels in client-facing roles · Enjoys coaching customers toward success · Has strong business ethics and a service-oriented mindset · Embodies startup culture with an “all hands-on deck” attitude Your Typical Day Will Include · On-boarding new customers · Driving customer satisfaction through product adoption and usage · Demonstrating the value of omniXM through exceptional customer support · Building and strengthening customer relationships · Identifying upsell opportunities · Managing and responding to calls and emails · Following up on customer communications · Resolving and documenting customer issues across billing, product support, and

📌 Customer Success Manager (Pune)
🏢 omniXM
📍 Pune