Job Description Sr. Project Manager / Customer Success Manager (8Hrs. X 6 Days a week) 5-Days Onsite / 1-Day Remote Location:- Mumbai Experience:- 8 to 10 Years Key Responsibilities:- 1. Operations Governance & Service Management:- Lead Overall Operations Management for multiple Datawarehouse Project Operations engagements by HPE. Act as Second Line (L2) Operations Support Lead for critical escalations and operational governance. Ensure smooth day-to-day functioning of: Data Warehouse Platforms ETL / Data Integration Services Infrastructure Services Reporting and Analytics Platforms Govern Operational Processes aligned to ITIL best practices. 2. SLA & Service Delivery Management:- Ensure adherence to all agreed Service Level Agreements (SLAs), including: Minimum 99.5% Monthly Uptime for Data Platforms and associated Platforms Incident response and resolution timelines ETL completion timelines Service restoration targets Monitor operational dashboards and proactively identify SLA breach risks.



Implement corrective and preventive measures to improve service reliability and operational efficiency. Drive continuous service improvement initiatives to enhance customer experience and platform stability. 3. Incident, Problem & Escalation Management:- Manage and govern Major Incidents (P1/P2), Problem Management, Escalation Management, Service restoration activities. Track incidents from Initial ticket logging, Investigation, Resolution, Restore-to-service confirmation. Coordinate with Internal Technical Teams, OEMs, Third-party support vendors. Conduct RCA reviews, PIR (Post Incident Review), Corrective action tracking. Lead war-room and bridge calls during critical outages. 4. Customer & Stakeholder Management:- Maintain robust working relationships with: Sr. Management & Stakeholders, Business Users, Technical Teams Act as a trusted operational governance lead and first point of contact for customer escalations and service reviews. Ensure timely communication on: Incident

📌 Sr. Project Manager (Mumbai)
🏢 GetAi
📍 Mumbai