Job Description: Customer Support Specialist – Commercial Real Estate
Role Title: Customer Support Specialist
Location: DLF - Porur, Chennai (Work from Office)
Shift Pattern: 6.30 PM to 3.30 AM

Role Overview
We are looking for a customer-focused, reliable Customer Support Specialist to heighten our focus on current user management activities. In this role, you will be the primary point of contact for our external commercial real estate clients, resolving user requests efficiently through direct phone and email communication.
This is an ideal role for someone who thrives in a structured, process-driven environment, values accountability, and is eager to develop deep domain expertise in the Commercial Real Estate (CRE) industry.

Key Responsibilities
User Management & Customer Support
- Serve as the first line of contact for external customers via phone and email, providing transparent, concise, and empathetic assistance.
- Execute day-to-day user management tasks, including

📌 Customer Success Client Support (Tamil Nadu)
🏢 Straive
📍 Tamil Nadu