Candidate Requirements :
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Robust written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
Educational Background Eligibility
Process only candidates with the following qualifications:
- B.Sc.
- B.Com.
- B.A.
- MBA
.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Mandatory Documents
- Aadhaar Card copy
- PAN Card copy
- Updated Resume (All education and employment details must match the supporting documents.)
Expectation Setting :
Candidates must agree to the following conditions before processing:
- 6-month contract
- Rotational shifts
- Rotational weekly offs
- 100% Work from Office
-
📌 Customer Support Executive (Hyderabad)
🏢 Artech
📍 Hyderabad
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