International Voice Process Executive – Amazon Project

Company: Sutherland

Client / Project: Amazon

Job Type: Permanent / Full-Time

Location: Perungalathur, Chennai

Work Model: Work From Office (WFO)

Working Days: 6 Days Working + 1 Rotational Week Off

CTC: ₹3.5 LPA

Job Overview

Sutherland is hiring International Voice Process Executives for its Amazon Project in Chennai.

The role involves handling customer interactions through voice calls and providing qualified, accurate and customer-focused support to international customers.

The candidate must have excellent English communication skills with clear pronunciation, strong articulation and a professional UK-style communication ability.

Key Responsibilities
- Handle inbound international customer calls professionally and confidently.
- Assist customers with their queries, requests and concerns.
- Understand customer requirements and provide accurate resolutions.
- Communicate with customers in clear, fluent and professional English.
- Maintain a UK-style professional communication approach,



including appropriate tone, pronunciation, vocabulary and etiquette.
- Handle customer complaints and difficult situations calmly and professionally.
- Provide step-by-step assistance and troubleshooting wherever required.
- Document customer interactions and resolutions accurately in the system.
- Follow Amazon/Sutherland process guidelines, quality standards and compliance requirements.
- Meet defined quality, productivity and customer satisfaction targets.
- Escalate complex issues to the appropriate support team when required.

Mandatory Requirements
- Excellent spoken English communication is mandatory.
- Candidate must be highly comfortable speaking with UK/international customers.
- UK-style English communication / pronunciation / articulation is strongly mandatory.
- Strong listening and comprehension skills.
- Clear and confident voice.
- Good customer-handling and problem-solving skills.
- Professional att

📌 Voice Process (Avadi)
🏢 Sutherland
📍 Avadi