Customer Success Manager Ridy, Inc. — Bengaluru or Chennai, India | Full-time | U.Drive adoption, retention, and growth across Ridy’s U.S. real estate portfolio: join Ridy as a Customer Success Manager and help the world’s leading real estate owners deliver carbon-free mobility to their tenants and employees.

Ridy is a climate-tech electric mobility startup serving corporate campuses and commercial and residential real estate. Our bikes, e-bikes, e-scooters, charging stations, and supporting technology help clients cut their carbon footprint and build more sustainable communities.

S. corporations and real estate companies leading the shift to electrified transportation, including Tishman Speyer, Hines, Alexandria Real Estate, Boston Properties, Beacon Capital Partners, Lincoln Property Company, the U.S. customers, accountable for the health, adoption, and renewal of every account. Working directly with property managers, tenant experience teams, and building operations, you will drive ridership, design engagement programs, present quarterly business reviews built on utilization data,



lead renewals, and find expansion opportunities across your customers’ portfolios. S. account management, sales, and fleet operations teams.

Account Ownership
Run a structured cadence of check-ins and quarterly business reviews, presenting utilization data to customer stakeholders
Build and maintain trusted relationships that position Ridy as a long-term partner
Maintain accurate CRM records of account interactions, renewal dates, and account health indicators

Equip in office tenant experience teams with playbooks and collateral so they can run activations independently
Monitor ridership and utilization data weekly, identify properties trending below target, and intervene early
Build customer-facing presentations, reports, and program materials using PowerPoint/Google Slides and Excel/Google Sheets

Own the renewal calendar for your portfolio and build a data-supported business case f

📌 Customer Success Manager (Bengaluru)
🏢 Ridy
📍 Bengaluru