29 Aug
|
Syncarp
|
Chennai
Job Description
We are hiring for a NOC operations head for a global IT company based out of chennai.
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Role Overview
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We are looking for a senior Delivery Leader with strong NOC experience and exposure to SOC operations to lead large-scale service delivery and manage key client relationships.
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The role requires an individual with exceptional communication, executive presence, and client-facing skills, as the ability to engage confidently with senior clients will be a critical success factor.
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Key Responsibilities
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NOC & SOC Delivery
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Lead and manage end-to-end NOC operations, with exposure to or experience in SOC, ensuring service quality, SLA adherence, operational efficiency, and continuous improvement.
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Service Delivery Management
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Own overall delivery performance, including service governance, operational reviews, escalations, risk management, and delivery excellence.
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Client & Stakeholder Management
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Act as a senior point of contact for clients, building strong relationships and confidently managing service reviews, escalations,
expectations, and strategic discussions.
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Operational Leadership
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Lead large and diverse delivery teams, drive accountability, and ensure smooth coordination across operations, technology, security, and other internal stakeholders.
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Governance & Performance Management
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Establish solid governance mechanisms, monitor key operational KPIs, drive SLA performance, and proactively identify and address service risks.
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Service Improvement
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Drive initiatives to improve operational efficiency, service quality, automation, productivity, and overall customer experience.
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Escalation & Crisis Management
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Manage critical incidents and senior-level escalations, ensuring effective communication, stakeholder alignment, and timely resolution.
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Business & Delivery Growth
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Partner with internal leadership and clients to identify opportunities for service expansion, transformat
📌 Head of Network Operations (Chennai)
🏢 Syncarp
📍 Chennai