Own each patient's care journey, from the first enquiry and appointment booking to service delivery, follow-up and closure.

About the role

Dr. Morepen Home is looking for an early-career doctor to coordinate a patient's complete care journey. When a patient or family member contacts us, you will understand their requirement, collect relevant medical information and help arrange the appropriate doctor consultation or home healthcare service.

After the consultation, you will review the treating doctor's advice, coordinate the prescribed next steps and ensure that important follow-ups are completed. This is not a conventional telecalling or sales role. It is a clinically informed coordination role requiring medical understanding, empathy, attention to detail and strong ownership.

What you will do
- Speak with patients and family members over phone and WhatsApp from the moment an enquiry is received.
- Understand the patient's concern using structured clinical questions and approved protocols.
- Recognise potentially urgent situations and escalate them promptly to the clinical team.




- Schedule the appropriate doctor consultation, specialist visit, diagnostic test, nursing visit, vaccination or other home healthcare service.
- Coordinate appointment timings and information between patients, doctors and field teams.
- Ensure the treating doctor has the relevant patient history before the consultation.
- Review prescriptions and consultation notes after each visit and explain the advised next steps in easy language.
- Coordinate prescribed investigations, nursing requirements and follow-up consultations.
- Confirm whether medicines were started, tests were completed and follow-up appointments were booked.
- Check on patient progress, identify concerns requiring medical escalation and maintain accurate records.
- Own every open patient task until it is completed or appropriately escalated.

What the role looks like in practice

If a patient contacts us with persistent

📌 Patient Journey Manager (Karnal)
🏢 Dr. Morepen Home
📍 Karnal