We are looking for an experienced Regional Manager – First Mile B2C to lead and manage First Mile B2C operations across the assigned region.
/n
The role will be responsible for ensuring timely and successful pickups, operational productivity, manpower and capacity planning, partner management, cost optimization and adherence to service levels across the region.
/n
The candidate should have robust experience in B2C logistics, e-commerce, courier/express logistics or last-mile/first-mile operations, with proven experience managing multi-location operations and large frontline teams.
/n
/n
Key Responsibilities
/n
1. Regional First Mile Operations
/n
/n
- Own end-to-end First Mile B2C operations across the assigned region.
/n
- Ensure timely pickup of shipments from customers/sellers as per defined SLAs.
/n
- Drive pickup success rate, pickup TAT and overall service performance.
/n
- Monitor daily shipment volumes and ensure adequate operational capacity.
/n
- Identify operational bottlenecks and implement corrective actions.
/n
- Ensure adherence to standard operating processes across all locations.
/n
/n
2. Capacity & Manpower Planning
/n
/n
- Plan manpower and operational capacity based on daily and projected shipment volumes.
/n
- Ensure optimum utilization of pickup executives, delivery partners and other frontline resources.
/n
- Monitor productivity and identify gaps across locations.
/n
- Plan additional capacity for peak periods, promotional events and volume spikes.
/n
- Ensure timely deployment of resources in new and high-growth locations.
/n
/n
3. Productivity & Performance Management
/n
/n
- Drive productivity improvement across the region.
/n
- Monitor key metrics such as:
/n
- Pickup Success %
/n
- Pickup TAT
/n
- Shipments per Rider/Resource
/n
- Attendance & Availability
/n
- Resource Utilization
/n
- Failed Pickup %
/n
- Reattempt %
/n
- Cost per Ship