Faym is leading the charge in content commerce in India through its growing network of creators. Faym.co empowers creators to set up their own mini e-commerce stores, helping them sell products from partnered brands. Powering over 35,000 creators with ₹200 Cr monthly GMV, Faym is redefining creator-led commerce in India.
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Role Overview
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We're looking for a proactive and experienced Account Manager to manage a portfolio of client accounts — including e-commerce platforms, D2C businesses, and brand partnerships — end-to-end. The role covers everything from client communication and campaign planning to creator coordination, execution, and performance reporting. You'll work closely with senior team members and cross-functional teams to ensure smooth delivery, strong client relationships, and account growth.
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This role suits someone who wants to build ownership of accounts and grow into a more strategic role over time.
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Key Responsibilities
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Account & Client Servicing
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- Manage day-to-day communication with clients and ensure timely follow-ups on campaign requirements.
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- Act as the primary point of contact for client queries and coordination.
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- Build a strong working understanding of each client's business, objectives, and requirements.
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- Maintain consistent, professional communication and provide regular updates to ensure a positive client experience.
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Campaign & Delivery Execution
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- Translate client briefs into campaign plans, timelines, and requirements.
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- Take end-to-end ownership of influencer campaigns, ensuring smooth execution within agreed timelines.
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- Coordinate with creators and build solid relationships to ensure timely, quality deliverables.
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- Manage content approvals, revisions, and go-live tracking across campaigns.
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- Coordinate with internal teams — Partnerships, Creator Ops, Campaigns, Finance, and Analytics — for smooth delivery.
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- Track campaign progress