Process Associate – Retail Operations

About Us

Indian Silk House Agencies is a 55-year-old ethnic wear retail brand with 66 stores across 60 cities. We have a strong offline retail presence along with a growing e-commerce platform, offering sarees, jewellery, kidswear and other ethnic products across India and internationally.

As we continue our national expansion, we are strengthening our Retail Operations team with process-driven professionals who can ensure smooth, consistent and efficient store operations across locations.

Job Role

The Process Associate – Retail Operations will be responsible for managing and coordinating day-to-day store operations, ensuring process adherence, timely execution of business initiatives and smooth communication between the corporate office and retail stores.

This is a hands-on role requiring robust follow-up, coordination, reporting and execution skills, with a key focus on store operations, campaigns, SOP compliance and operational discipline.

Key Responsibilities
- Coordinate with stores on a daily basis regarding sales, operations,



staffing, stock and other business requirements.
- Monitor and follow up on day-to-day store operations to ensure smooth functioning.
- Ensure timely communication and execution of business updates, policies, processes and operational guidelines across stores.
- Track store-level data including sales, stock movement, operational issues and compliance reports.
- Follow up with stores for daily/weekly reports, stock audits and other operational requirements.
- Coordinate and support stores in the execution of campaigns, promotions, launches and seasonal activities.
- Ensure campaigns and promotional activities are executed on time and as per the defined guidelines.
- Handle and resolve day-to-day operational queries raised by store teams and coordinate with relevant departments when required.
- Monitor adherence to SOPs and retail processes across all stores.
- Document, update and circulate SOP

📌 Process Associate (Kolkata Metropolitan Area)
🏢 INDIAN SILK HOUSE AGENCIES
📍 Kolkata Metropolitan Area